Terms & Conditions
By purchasing from Bijou & Co you agree to the following terms and conditions.
Please measure your dog and adhere to the individual size chart of the product before ordering.
We are only able to accept returns on items that are in their original packaging and condition. Items returned are done so at the buyer’s expense. If the item is returned via the ‘return to sender’ option, this will incur us a charge which will be recouped from the buyer.
Unfortunately, Bijou & Co is unable to offer refunds based on sizing issues. If in doubt, please reach out to us with your dog’s neck and chest measurements before you make your purchase and we’ll be more than happy to assist you.
As a small business, we are also unable to accommodate refunds based on a change of mind. For more information on our refund policy, please click here.
The amount refunded is subject to price changes. If the product is now on sale we cannot refund the full amount.
Bijou & Co are based in Hong Kong. If ordering internationally, please be advised your order will take 5-7 days to ship, and that shipping times may take longer during peak times.
Depending on the country you are shipping too, you may be required to pay additional import taxes. We do not take responsibility for such payments. If you refuse to pay import taxes imposed by your country, we become liable for that fee. In such instances, we will recoup that charge from you.
Bijou & Co endeavour to make products that are of the utmost quality and are made from highly durable materials. However, just like your dog’s favourite toys they are not indestructible! We guarantee all our products against defects at the time of purchase.
Please inspect your items prior to use. If you do experience any issues please get in touch.
Bijou & Co does not bear any responsibility for any loss or injury due to the misuse of our products.