Shipping & delivery
Where do your products come from?
We only source merchandise from socially responsible businesses with ethical manufacturing practices. Our branded products are manufactured in Dongguan, China.
Where do you ship ?
We currently ship Worldwide.
Can i change or cancel my order ?
Because we aim to process and ship your order within 24-48 hours of it being placed, it may not be possible to change or cancel your order.
Please email us at firstname.lastname@example.org and we will do our best to accommodate your change or cancellation.
Please note it is not possible to change or cancel an order that has already been processed and dispatched. In this case please refer to our Returns and Refunds policy.
how much does shippinG cost ?
We offer free standard shipping on all orders above USD80! Under $80 shipping rate will be calculated at checkout based on the weight, size and destination address.
when will my order ship ?
We aim to process and ship all orders within 24-48 business hours of being placed.
when will i receive my order ?
We ship most packages via Hong Kong Post. This typically takes 8-10 business days to the U.S., and 5-8 business days to Europe. If you need your order by a certain time, please contact us and we will do our best to work within your timeframe.
WHY DO I HAVE TO PAY CUSTOMS ?
Some countries (Australia, UK, European Union) may charge a customs or tariff fee that is not included in the shipping cost. Bijou and Co is not responsible for any costs or issues that occur at customs.