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      Returns & exchanges

      Returns because you don't like the product or the size don't fit 

      Your purchased item doesn’t fit, doesn’t suit, or you simply aren’t satisfied ? 

      We are happy to provide you with a store credit, an exchange or a refund.

      However, you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded.

      Exception: All items from the page CLEARANCE SALE will not be returnable.

      Returns Process

      Items must be returned or exchanged within 28 days of delivery. Package must be postmarked within 28 days of delivery. All items must be brand new, unwashed, and hair-free Include a note with your Order Number.

      To begin the exchange process, you can reach our returns/customer service team at: who will reply to any exchange enquiry within 24 hours.

      Please send the products to the address below:

      Chit Chats 


      NIAGARA FALLS NY 14304-1675 

      United States

      Return because the items are damaged

      In the case that your item is damaged upon arrival, please reach out to us within seven days of receiving the product, in order for us to be able to replace the item. 

      Once your return is received and inspected, we will send you an email to notify you that your refund has been processed. Or you will be notified if your return has been rejected.

      If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days (dependant on your financial institution).

      Late or Missing Refunds: If you haven’t received your refund within 10 business days of receiving your notification of refund:

      1. Double check your bank account (please remember that the amount refunded won’t include your original shipping costs)

      2. Contact your bank or credit card company, as it may take longer before the refund is processed by them and officially posted to your account or card

      3. If you have done these steps and still have not received your refund, please email us at:

      Double check your dogs size before ordering